Support
Elavew Support
Get guidance for account access, Candidate applications, Employer job adverts, billing and subscriptions, accessibility barriers, technical problems, privacy requests, formal complaints and security concerns.
Step 1 of 5
- 1About you
- 2Issue
- 3Details
- 4Attachments
- 5Review
About you
Prefilled account details can be corrected here. Changes do not update your Elavew profile.
Initial response expectations
Response times refer to an initial human response and do not guarantee that the matter will be fully resolved within that period.
- Account access and billing
- Initial response within one business day.
- Ordinary technical support
- Initial response within two business days.
- Formal complaints
- Acknowledgement within two business days.
- Privacy requests
- Acknowledged promptly and handled within the applicable legal period.
- Accessibility barriers preventing use
- Initial response within one business day.
- Urgent security concerns
- Prioritised for prompt triage during staffed hours.
These response expectations may be updated as Elavew’s support operations develop.